We – technology stakeholders, executives, consultancies and analysts – are wrong about enterprise IT.
Since the early days of the internet boom, enterprise IT has been criticized for not being responsive, transparent, flexible, and innovative. We believed that leadership, organization, workforce, culture, and vendors were the culprits. We were convinced that a fix had to do with elevating the CIO role, acquiring new skills, outsourcing tasks, aligning strategies, knowing customers better, and running IT like a service company. After so many years of religiously applying these recipes, enterprise IT is still facing the same criticism. Moreover, there is a growing trend of taking technology spending away from enterprise IT into the business and out to the third-parties with a hope of stimulating innovation, improving agility and reducing costs.